Company Description
Estetica Designs, founded in 1979, is a leading provider of high-quality wigs, extensions, and hair pieces. We pride ourselves on the craftsmanship and comfort of our products, offering the softest and most manageable hair on the market. Our dedicated design team constantly innovates to develop new colors, styles, and cap constructions, ensuring that we remain at the forefront of the industry.
Role Description
This is a full-time on-site role for a Customer Service & Sales Support position at Estetica Designs located in Conshohocken, PA. As a Customer Service & Sales Support, you will be responsible for providing exceptional customer support to the Sales Team and Adminstrative Team and ensuring customer satisfaction for our customers. Your day-to-day tasks will include handling customer inquiries, resolving issues, assisting with purchases and returns, and providing an outstanding customer experience. Past employees have transitioned from this position into roles on the sales team and to product management.
Qualifications
- Customer Service, Customer Support, and Customer Experience skills
- Excellent phone etiquette and communication skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Detail-oriented and organized
- Experience in a sales support role is a plus
- Knowledge of the beauty industry or wigs is beneficial