Job Title Customer Service Sales Specialist - REMOTE role
FULLY REMOTE position
Reports to: CEO and Director of Operations
Revenue Size - 5- 10 million
Been in Business for 5 years, they need to hire due to growth company is having
The position is opened due to growth, business is doing well
50K - 60k on Salary Range - some wiggle room for a Rockstar
The client is still operating as a startup so please know there is NO health benefits or PTO pay at the present time, but it is something they are looking into adding as the business scales - But a request for off time will be honored with notice
Job Title Customer Service Sales Specialist - REMOTE role - DFW area candidate only will be considered
Keys:
- Customer Service Resolution
- Sales mindset
- Dynamic, eager to help company grow
About Us:
We're a fast-growing beauty brand passionate about delivering exceptional products and experiences to our customers. As we expand, we're looking for a dedicated Customer Service Sales Specialist to join our team and become a key part of our customer experience journey.
Position Overview:
We're looking for a proactive, reliable, and ambitious individual who thrives on solving problems and helping customers feel valued and supported. As a Customer Service Specialist, you'll be the first point of contact for our customers-answering product questions, resolving order and fulfillment issues, and ensuring a smooth post-purchase experience. You'll also have the opportunity to grow with us, taking on more responsibilities as the company scales.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and social media in a friendly and professional manner
- Resolve issues related to orders, shipping, returns, and exchanges
- Assist customers with product questions, including how to use them and which are best suited for their needs
- Identify opportunities for up-selling or cross-selling products where appropriate
- Collaborate with fulfillment and operations teams to ensure timely and accurate order processing
- Maintain accurate records of customer interactions and feedback
- Continuously look for ways to improve the customer experience and internal processes
What We're Looking For:
- 4+ years of customer service experience, ideally in eCommerce or Retail or CPG
- Strong written and verbal communication skills
- Reliable, self-motivated, and highly organized
- Passionate about beauty, skincare, or wellness products
- Comfortable using customer service tools and platforms (eg, Shopify, Gorgias, Zendesk, Amazon etc.)
- Problem-solving mindset with a positive, can-do attitude
- Eager to grow with the company and build a long-term career
Why Join Us?
- Fully remote role with flexible scheduling
- A chance to be part of a growing, supportive team
- Room for career development and advancement
- Work in an exciting and fast-paced beauty industry