This role is vital for the success of our retail environment. Customer Service Sales Associates engage with both wholesale and retail customers to understand their needs, provide answers about Sherwin-Williams products, and recommend the best solutions. These associates play a key part in swiftly addressing any customer concerns, ensuring utmost client satisfaction while maintaining awareness of product features and upholding high quality and visual standards in the store. Achieving outstanding customer service and consistently meeting sales targets are core expectations of this position.
As this position involves direct interaction with customers, including minors, and access to cash, electronic equipment, and store merchandise, the Company has determined the necessity of a criminal history review to safeguard operations, reputation, and the safety of customers, staff, and the public.
The individual selected for this role will be expected to work within 39 miles of Store , located at: 1421 Orleans Harwich Road, Harwich MA.
At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. Your skills, talent, and passion bring this purpose to life, enabling customers and our business to thrive. We believe in turning our stability, growth, and momentum into possibilities for our people. Our dedication to our employees equips them with:
- Life rewards and benefits that enhance health and well-being
- Career opportunities for learning, skill development, and growth
- Connection to an inclusive team and commitment to community
Let's unlock your potential together.
What is the Process to Get Started? - Online Application:
Find the role(s) that interest you on our Careers page. Create your profile in approximately 15 minutes by entering or importing your details. - Digital Interview:
Qualified candidates will be invited to complete a digital video interview via our interview partner. It will consist of several behavioral questions that you can answer at your convenience within 7 days of the invitation. - In-Store Interview:
Top candidates will be invited to meet our team in the store or at a related facility.
We prioritize the health and well-being of our employees and their families. Our extensive benefits package covers retirement, health care, and total well-being, reflecting our commitment to you.
The wage range for this role considers various factors, including skills, experience, and organizational needs. This information may change at any time, subject to applicable laws.
We welcome qualified applicants with arrest or conviction records in accordance with federal, state, and local laws.
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on various factors including race, color, religion, sex, sexual orientation, gender identity, national origin, and more.
We ensure that recruiting team members will never ask for payment or sensitive personal information during the application process.
- Deliver exceptional customer satisfaction through outstanding service
- Assist customers in person and over the phone by identifying their needs and presenting suitable products
- Build trusting relationships with wholesale and retail customers
- Process sales transactions accurately and in line with policies
- Meet and exceed monthly, quarterly, and yearly sales goals
- Maintain accurate work order files and formulas
- Retrieve products from the sales floor or warehouse
- Mix and tint products as needed
- Restock shelves and arrange displays
- Keep store equipment clean
- Assist with loading/unloading delivery trucks as needed
- Help with deliveries when required
- Keep assigned areas stocked and visually appealing
- Stay knowledgeable about available products and options
- Follow inventory control procedures
- Suggest improvements for sales performance
Minimum Requirements: - Must be at least 18 years of age
- Must be legally authorized to work in the country without requiring sponsorship
- Must hold a valid, unrestricted Driver's License
- Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications: - High School diploma or GED preferred
- One year of experience in delivery, retail, or customer service
- Previous experience selling paint and related products desirable
- Experience operating tinting and mixing equipment
- Ability to communicate effectively in multiple languages
- Ability to communicate in Spanish is a plus