This role is vital for the success of our retail operations. As a Customer Service Retail Associate, you will engage with both wholesale and retail customers to understand their needs, answer their inquiries about our products, and suggest the best solutions. Your prompt resolution of customer concerns will ensure a high level of client satisfaction, and you will stay informed about product features to maintain the visual standards of our store.
We are seeking an individual who can excel in providing outstanding customer service while consistently meeting the store's sales goals.
The selected candidate will work at Store , located at: 2377 E. Main St. Plainfield, IN 46168. This is a part-time position with a starting pay rate of $15/hour.
As a Customer Service Retail Associate, you might interact with customers, including minors, and have access to cash and electronic payment methods, as well as personal and store property. To maintain a safe environment for our customers and staff, a criminal history review will be conducted.
At Sherwin-Williams, we believe in diverse career paths. Regardless of your background, there is a place for you on our team. We encourage innovation, growth, and the exploration of your skills in an inclusive environment.
What is the Application Process? - Step 1 - Online Application: Explore our Careers page for available roles and create your profile.
- Step 2 - Digital Interview: Qualified candidates will complete a video interview with behavioral questions.
- Step 3 - In-Store Interview: Top candidates will be invited for a face-to-face meeting in-store.
We prioritize the health and well-being of our employees, offering a comprehensive range of benefits. Details about these benefits can be found on our benefits webpage.
Our compensation is based on various factors including location and experience, and we ensure fair practices in accordance with applicable laws.
We welcome applications from individuals with prior arrest or conviction records based on applicable laws.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer, and we invite individuals from all backgrounds to apply.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers both in person and over the phone by determining needs and presenting appropriate products.
- Build productive trust relationships with customers.
- Process sales transactions accurately in accordance with policies.
- Follow and achieve sales goals.
- Maintain accurate work order files.
- Pull products from the sales floor or warehouse.
- Tint and mix products as needed.
- Stock shelves and set up displays.
- Maintain store equipment cleanliness.
- Assist with deliveries as needed.
- Keep assigned areas in stock and visually appealing.
- Stay knowledgeable about products and discuss available options.
- Adhere to inventory control procedures.
- Suggest improvements for sales.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be authorized to work without sponsorship.
- Must have a valid driver's license.
- Ability to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion.
- Must be willing to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one year of retail or customer service experience.
- Experience selling paint or paint-related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in multiple languages, including Spanish is a plus.