Customer Service Representive

Role Summary:
We are seeking enthusiastic Call Center Representatives to join our team. You will be the first point of contact for customers, assisting with inquiries, resolving issues, and delivering exceptional service.
Key Responsibilities:

Respond to incoming customer calls and emails promptly and professionally.
Address and resolve customer concerns with empathy and efficiency.
Provide accurate information about products, services, and policies.
Document customer interactions and ensure proper follow-up.
Meet performance goals, including customer satisfaction and call handling metrics.
Collaborate with team members to improve processes and customer experiences.
Qualifications:

High school diploma or equivalent; additional education is a plus.
Strong verbal and written communication skills.
Problem-solving ability and attention to detail.
Experience in customer service or call centers is preferred but not required.
Basic computer skills, including proficiency with CRM systems and Microsoft Office.
A friendly and professional demeanor with a customer-first attitude.
Why Work With Us:

Competitive salary and benefits package.
Supportive and inclusive work environment.
Paid training to help you succeed in your role.

Pay and Benefits
The pay range for this position is $17.75 - $17.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wyoming,MI.
Application Deadline
This position is anticipated to close on Apr 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.