82194
Please ONLY local candidates to Columbia South Carolina
MUST have an insurance background
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading insurance company is hiring a Customer Services Representativefor atemp-permcontracting role. Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed.
Location:Columbia South Carolina
Pay: $22-23/hour W2
Responsibilities:
- 3-5 years' Insurance experience a must
- Will service customers through inbound/outbound calls and emails
- Ideal candidates thrive in a fast-paced environment, demonstrates attention to detail, excels in communication, and possesses strong problem-solving skills
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
- Proficient in computer skills, multi-application navigation and multi-tasking
- Accepts accountability