Customer Service Representative - West Douglas County Fire Protection District
As a Customer Service Representative for our team, the candidate will be the first person our customers come into contact with. On a typical day, One answer questions, resolve complaints, and processes requests.
To succeed in this role, excellent communication skills are a must. The applicant needs to be a quick thinker who can keep one's cool even in the face of stressful situations with customers. The role as a Customer Service Representative, one's goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Customer Service Representative Responsibilities - Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums, including in-person, phone, and web
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including sales, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements- 1+ years of Customer Service Representative experience
- High school diploma
- Proficient with computers and CRM software
- Excellent communication skills
- Superb customer service, time-management, and multitasking skills
- Must be a team player
- Must have flexible availability