Job Title: Customer Service Representative / Underwriter Company: Paragon Underwriters - Agency Partner of Highstreet Insurance Partners, Inc. Location: West Bloomfield, Michigan
Salary: $80,000 per year
Job Type: Full-Time
About Us: At Paragon Underwriters, we specialize in providing malpractice insurance tailored specifically for legal professionals in Michigan. Our mission is to offer top-notch coverage and exceptional service to Michigan lawyers, ensuring their practices are protected with the best insurance solutions available.
Position Overview: We are seeking a highly organized, detail-oriented, and computer-proficient individual to join our team as a Customer Service Representative (CSR) / Underwriter. This dual-role position will involve both underwriting responsibilities and direct client interaction. The ideal candidate will have excellent communication skills, a strong ability to handle challenging situations, and a valid Property and Casualty license in Michigan.
Key Responsibilities: - Underwriting:
- Evaluate insurance applications and determine coverage eligibility.
- Assess risk factors and analyze client information to make informed underwriting decisions.
- Prepare and present insurance quotes and policy documents.
- Maintain and update underwriting files and documentation.
- Customer Service:
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues efficiently.
- Navigate challenging client interactions with professionalism and tact.
- Provide clear and accurate information regarding policy terms, coverage options, and claims processes.
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Administrative:
- Maintain accurate records and documentation related to underwriting and client interactions.
- Utilize computer systems and software to process applications, track policies, and manage client information.
- Collaborate with team members to improve processes and enhance service delivery.
Qualifications: - Highschool Diploma or equivalent required.
- Valid Property and Casualty insurance license in Michigan.
- Proven experience in insurance underwriting, preferably within E&O insurance, but not required
- Strong organizational and detail-oriented skills.
- Proficiency in computer applications and insurance software.
- Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits: - Competitive salary of $80,000 per year.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Application Process: If you are an organized, detail-oriented professional with a passion for providing exceptional client service and underwriting expertise, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience.