Customer Service Representative - Scheduling - Clearwater, FL

This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Answer phone calls and emails
Make outbound phone calls to schedule patients' appointments
this includes making reminder appointment calls
Coordinate with Respiratory Therapist about schedules, patients, and any changes
Resolve scheduling conflicts as they occur
Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary