Customer Service Representative / part Delivery

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Customer service representative / part delivery (Full Time)

Purpose:

Generate new business. Build customer relationships by traveling to customer locations, parts and service sales, perform follow-up activities on complete goods, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Responsibilities:

Runs a routine parts delivery route to customers providing value and support to customers
Sells and Markets parts and service sales such as extended warranties, parts stocking plans, maintenance plans, machine inspections, overhauls, standard job quotes, and special monthly parts promotions working with parts and service managers
Performs follow-up calls at customer locations on complete goods and major parts and service
Addresses customer concerns and resolves problems effectively and satisfactorily
Profiles customers and his machines creating fleet lists to store in business system and demographic information
Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership
Provides limited technical support where applicable or requested by management

Additional Qualifications/Responsibilities

Experience, Education, Skills and Knowledge:

2+ years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work
Excellent customer relationship skills
Ability to write and speak effectively to individuals and groups
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Parts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts Manager
High School Diploma or equivalent experience