About Us
We are a pioneering jewelry-tech company based in Los Angeles, known for being one of the first in the industry to specialize in memorial jewelry. We are passionate about offering meaningful, high-quality products and exceptional service to our clients during some of life's most emotional moments.
As we continue to grow, we're looking for a reliable and customer-focused individual to join our LA team. This full-time role is ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats-from customer service to logistics and operational support.
Key Responsibilities
Customer Service & Sales Support
- Conduct Zoom consultations with clients, providing personalized product guidance.
- Follow up with leads via phone and email promptly and empathetically.
- Meet customers in person within the LA area. (occasional)
- Maintain CRM records and help nurture long-term customer relationships.
Operations & Logistics Support
- Assist with order processing, data entry, and documentation.
- Prepare shipping labels, coordinate pickups/drop-offs, and manage basic inventory tasks.
- Collaborate with the Sales and Marketing teams to support campaign and product launches.
What We're Looking For
- Professional English speaker with strong communication skills (written and verbal).
- Super Detail-oriented, organized, and dependable.
- Proficient in Gmail, Google Sheets, and comfortable working with digital tools and
- Knowledge of CRM platforms and phone systems is a plus.
- Friendly, empathetic, and professional-able to connect with customers emotionally and provide meaningful support.
- Previous customer-facing experience preferred; background or interest in marketing is a plus.
- Being well-versed in social media will also be an advantage.
You'll Be a Great Fit If:
- You genuinely enjoy helping others and building personal connections.
- You take pride in offering top-tier service and exceeding customer expectations.
- You are meticulous in following up on details, managing tasks, and staying organized.
- You are proactive, team-oriented, and eager to support both customers and internal operations.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.