At Imperial, we sell, distribute, and service General Merchandise, Seasonal Products, and Health/Beauty/Wellness products to our customers. Customer Service Representative will serve as the liaison between customers, the sales team and various departments; responsible for the coordination of special orders, managing the flow of goods and successfully resolving issues. This position requires the ability to multi-task and make sound decisions in a complex, fast paced environment with minimal supervision.
Why Join Imperial? Monday - Friday, 8am - 5pm
Growth Opportunities - Advance your career with us.
Monthly Company Store - Enjoy discounted products.
Monthly Food Events - Including food trucks in the spring/summer.
Comprehensive Benefits Package - Full-time employees receive a robust benefits offering.
Essential Responsibilities:- Work collaboratively with Purchasing, Accounting, Sales Management and Distribution Center Personnel to assist in order coordination, customer questions, inventory inquiries and resolving customer related problems by successfully navigating and utilizing the AS400 System.
- Work with DC management team to coordinate seasonal loads in remote seasonal facility (cubic reports, order conversion, order processing and delivery).
- Perform administrative duties for key customers using Customer specific online portals, supplying new item set up information using customer specific new item Forms.
- Process orders for customers and sales/service personnel
- Coordinate special orders and special deliveries for both customers and salespeople
- Run and distribute various reports using Microsoft Excel, Word, Adobe, and Sequel Viewpoint
- Action and update entries for the process of new item distributions/ Ad items and reserves for key customers using Smartsheet.
- General mailings, Data entry verification and filing
- Answer phones and transfer phone calls
- High level of discretion pertaining to confidential information
- Administrative support during seasonal trade shows.
- Other related duties as assigned by the manager
What We're Looking For: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or GED
- Customer Service experience
- Detail oriented
- Good communication skills, ability to make sound decisions
- Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure.
- Ability to work with minimal supervision
- PC skills (Intermediate skill with MS Outlook & Word and intermediate to advanced skill with MS Excel), and data entry experience.
- Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy
- Flexibility with completing deadlines (Ex: Work late if necessary)
- High level of Professionalism, Customer Service Excellence and Confidentiality
- High sense of urgency, drive and willingness to do what it takes to get the job done
- Speaking clearly and with empathy in both positive and negative situation
- Physical Requirements: Ability to lift up to 40 lbs occasionally
- Background check and drug screening required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.