Customer Service Representative

Overview

Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.

Responsibilities

• Answer customer calls and questions

• Monitor the call queue to ensure that department is meeting goal times

• Respond to emails received in the customer service ticket box

• Respond to emails received in the pick- up ticket box

• Respond to Customer Queries on Web Chat

• Trace and monitor critical accounts to ensure on-time delivery

• Create monthly service reports for customers

• Problem-solve customer issues that arise throughout the day

• Rotate as Receptionist
o Answer all phone calls coming in to the Corporate Office by operating the switchboard
o Greet Visitors and applicants as they enter and assist them with their needs
o Customer database maintenance
o Complete pick-up logging
o Stuff and mail all paper invoices to customers
o Prepare weekly timecards and various outgoing mailings

• Perform other duties as needed

Qualifications

• High School education or equivalent

• Excellent Customer Service & Telephone Etiquette

• Excellent communication skills- verbal and written

• Excellent Mindset

• Detail-oriented

• 45-50 WPM typing skills

• Proficient in Microsoft Excel

• Ability to work in a team as well as independently

• Excellent attendance

WORKING CONDITIONS/PHYSICAL DEMANDS

• Primarily sedentary work, which involves sitting most of the time

• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;

• Visual Acuity including regular use of items including a computer screen or monitor

• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers

• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.