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SSENTIAL JOB FUNCTIONS FOR THIS POSITION: - Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
- Build cost estimates involving routing, manufacturing, and pricing information.
- Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
- Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel.
- Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
- Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
- Fax or e-mail confirmations and other information to customers.
- Assist sales personnel as appropriate and assist in generating supplemental sales.
- Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
- Regular and predictable attendance. This is an on-site role.
- Additional duties as assigned.
REQUIRED EDUCATION / EXPERIENCE: - High school diploma or GED.
PREFERRED EDUCATION / EXPERIENCE: - Experience with Amtech is highly preferred.
- Experience working in a manufacturing environment.
- Computer literate (MS Excel and MS Word).
- Experience in the corrugated container industry.
REQUIRED SKILLS & ABILITIES: - Computer literate (MS Office including Word and Excel and data entry skills).
- Application knowledge of products and production processes.
- Strong communication skills.
- Ability to read and interpret documents such as business and performance reports, operating, and training and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume.
- Ability to compute rates and ratios.
- Possess a high degree of accuracy.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
- Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
- Experience working with production and quoting software such as Amtech, preferred.
Date Posted: 05 April 2025
Job Expired - Click here to search for similar jobs