Customer Service Representative

Customer Service Representative

Benefits:

Incredible company culture with great growth opportunities

Forbes America's Best Employers

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Computerworld Best Places to Work in IT

Non-sales position

Long-term opportunity with a great chance of being hired permanently.

This career is for you if:

You have a passion for customer service, and are happy to be on the phone

You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks

You have great listening & communication skills through both phone and email

You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility

You take a sense of pride in and accountability for your work

You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm

About the role:
Our client, one of the largest Credit Unions, is seeking several individuals to join their team as Member Services Representatives. This position is located in Winchester, VA and will require candidates to be located locally to train on site and work in a hybrid model after training. This position is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channel including phone, chat, and email. The hourly pay rate is $19.50 per hour with the opportunity for over-time.

What you will do:

Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center

Connect members with applications and products to meet their financial needs

Educate current and prospective members about our clients' products and services

Perform account transactions and adjustments as needed for members.

Provide information regarding the our clients' products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.

Contribute to a positive work environment through a strong sense of professionalism and teamwork