Murrey's Disposal , a Waste Connections company, is looking for a
Customer Service Representative to join the team in
Fife , WA . The schedule will be
Monday through Friday from 8 a.m. to 5 p.m . Starting pay is
$20-$22 per hour , depending on experience, with regular wage increases.
Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and much room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for energetic individuals with personal initiative and creativity. Join us and be a part of a winning team.
DUTIES AND RESPONSIBILITIES:
- Work in conjunction with other departments to resolve customer disputes and demonstrate proficiencyin the use of proprietary operational systems.
- Interviews customers and records interview information into a computer forcustomer service; talks with customers by phone and in person to receive orders for installation, turn-on, discontinuance, or change in service.
- Fills out contract forms,determinescharges for servicerequested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Demonstrate effective use of software applications, at least proficient in MS Word and Excel.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees todetermineservice requirements and resolve problems or complaints.
- Work in a fast-paced, cooperative, high-call-volume environment. Solicit the sale of new oradditionalservices.
- Cover forthe reception desk when necessary.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- The work environment is an office setting. Areas are clean, ventilated, and well-lighted. OurCustomer ServiceReps typically have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
- CSR call areas can benoisy,and work may be repetitious and stressful, with little time between calls while still providing excellent service. Some calls are evaluated to ensurehigh standards.
- Also,long periodsspent sitting,typing, or looking at a computer screen are standard.
MINIMUM JOB REQUIREMENTS:
- Ability to read, write,comprehend,and communicate in English: A high school diploma or equivalent is preferred.
- Two years ofCustomer Serviceexperience.
- Experience with MS Word, Excel, and Email preferred.Typingand 10-key skills arerequired.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here:
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.