Job Title: Customer Serv Rep.
Location: Warwick, RI (Remote after training)
Contract: 6 Months
Skillsets & Proficiencies
- Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
- High School diploma, GED, some college experience, trade, or professional certification.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of organization.
Key Responsibilities
- Communicate with customers via telephone using strong communication skills. Active listening, and empathy.
- Drive solutions that best meet the customer's needs.
- Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Support special product and/or service campaigns as needed, or as requested by the customer.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.