Customer Service Representative

Job Description:

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

QUALIFICATIONS:

High School diploma or equivalent required; some college preferred

Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience

Must be able to pass a criminal background check and drug screening

Excellent phone etiquette and ability to communicate clearly and effectively

Proficient computer skills and ability to learn multiple new software

Ability to work in a fast-paced environment and handle high call volumes

Strong problem-solving skills and ability to build rapport with customers

Ability to stay calm and maintain a positive attitude even in challenging situations

30 WPM+ typing

RESPONSIBILITIES:

Take calls and respond to customer inquiries in a a professional and timely manner

Able to communicate clearly with customers and employees in a professional manner both verbally and in writing

Provide accurate information about products, services and company policies

Ability to sit for long periods of time

Handle customer complaints when possible and resolve issues to ensure customer satisfaction

Perform data entry tasks to update customer records and maintain accurate documentation

Always keep the customer information confidential

Adhere to the attendance police of the Call Center

Other duties as assigned

SCHEDULE:

Monday through Friday

Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.