Customer Service Representative

Benefits:

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Wellness resources

Part-time Position Available with the potential to expand to Full-time if desired. Must have afternoon/early evening (1pm - 7:30 PM) and weekend availability.

Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand .

The Customer Service Representative is responsible for providing every client with a "wow experience". As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

Fluent in Microsoft Office and well-versed in computer usage

Willing/able to learn new computer programs easily

Very customer service-oriented, with the ability to drive sales

Able to use down time effectively

Enthusiastically greets all customers coming into the building

Performs check in/check out and reservation procedures in the POS system

Accepts payment from customers

Takes custody of four-legged guests and makes sure they are properly placed in the building

Answers telephone, web, email and walk-in inquiries

Works closely with owner in charge to handle small office tasks

Provides tours of the facility to potential customers when necessary

Provides personal playtimes for dogs when such a service is requested

Takes dogs outside for elimination breaks

Performs body checks on arriving guests to search for pre-existing conditions and/or injuries

Has the ability to perform the following tasks at the request of the General Manager/Owner:

Sanitation of all boarding and daycare accommodations

Monitoring Daycare

Bathing

QUALIFICATIONS:

Job Requirements: Must complete K9 Resorts Certification Program for a Customer Service Representative

Customer service-oriented

Education and Experience: High School diploma or equivalent

Previous experience is preferred but not required

Some weekend and holiday hours are required

Technical Skills:

Computer skills including knowledge of Microsoft Windows.

Proficient written and spoken communication skills.

Personal Characteristics:

Must be able to communicate with all types of people, remain calm, mediate and problem solve

Must be of moral and ethical character

High level of emotional intelligence

Salesmanship personality and comfort

Ability to multitask

Strong ability to adapt to change and support company directives

A 'Can-Do, It Is My Job' attitude

Outgoing, positive, enthusiastic personality

Must demonstrate a love for dogs

Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.