Benefits/Perks - Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Paid training
- Health, dental, vision
- Company match IRA
Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, dispatch service experts and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Must be able to travel to our office in Vandergrift, PA.
Responsibilities - Receive a high volume of inbound calls and emails
- Identify the reason for the customer's call, collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Dispatch service experts to calls
Qualifications - High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
About Lawrence Plumbing Lawrence Plumbing is a family owned and operated business. We've been providing plumbing services since 2001. We take pride in doing great work for all of our customers.
We offer great benefits, pay for continuing education and offer a great career path with room for promotions. We offer multiple incentive programs and strive to help our employees succeed.