We are currently seeking several Customer Service Representatives for a company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their public transportation payment accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is REMOTE but based out of Tullahoma, Tennessee. It is required that the employee live locally in order to pick up equipment at our client's offices in Tullahoma.
Job Duties
- Answers all incoming phone calls from customers.
- Processes all fax and email inquiries.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures, and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to bus/train pass accounts and navigating pulbic transportation routes in New York City
- Initiates outbound calls as needed.
Qualifications
- High school degree, or equivalent, 1-3 years' experience in a Customer Service/Call Center.
- Some college coursework preferred.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast-paced environment.
- Able to work and respond in a high-volume situation.
- Willing to work extended hours.
- Ability to type 40 plus words per minute (WPM).
- Proficient in Microsoft Office
Hourly Rate: $14/hour
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)