The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time position in Troy, MI.
Hours: Monday - Friday 8:30 am - 5:00 pm EST (some overtime by be required)
Job Duties and Responsibilities Duties include but are not limited to:
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translate into solutions.
- Ability to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes
- Can understand and explain the processes of the Homeowners Association to a customer.
- Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors.
- Assist vendors with invoices and other questions
- Ability to utilize the Associa website from both Homeowners and Community Archives sides.
- To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate
- Must have prior customer service experience and be able to handle stress.
- Other duties as assigned.
- 1 3 years of call center, customer service, high call volume or directly related experience
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.