Customer Service Representative

Traverse City, Michigan

TWO MEN AND A TRUCK
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TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals. In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting, positive, and enjoy a fast-paced work environment. Join our team today.

What We Offer
  • Base pay of $20 per hour + unlimited monthly sales commissions.
  • Monthly performance bonuses.
  • Health, vision, and dental benefits available
  • 6 Paid Holidays
  • Employee referral bonus program
  • Family business and a great team.
Responsibilities
  • Provide outstanding customer service on all calls and online inquiries
  • Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
  • Utilize your sales expertise to secure critical sales
  • Input information into internal move software to provide accurate moving estimates and schedule moves
  • Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  • Prepare move-related paperwork and documents
  • Collaborate with management and other sales staff to increase business move revenue and develop strategic relationships with potential and existing customers
  • Show up on time every day; maintain regular and punctual attendance
  • All other duties as assigned
Requirements
  • High school diploma or equivalent
  • A minimum of 1 year of sales, office and/or customer service experience required; call center or retail experience is helpful
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Motivated by exceeding goals
  • Exceptional organizational and time management skills
  • Strong team player who works productively with a wide range of people and personalities
  • Basic math, computer and keyboarding skills
  • Must be willing to submit to pre-employment background check and drug screen
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Traverse City, Michigan. The employer at this location is Nordic Movers, Inc.
Date Posted: 04 May 2025
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