Description Sterilite is seeking a
Customer Service Professional who is customer-focused, detail-oriented, and data-driven. In this role, you'll support our customers and internal teams by evaluating purchase orders, customer compliance trends, managing service data, and ensuring an exceptional customer experience. You'll serve as a key liaison between Sterilite and our Customers, helping to streamline processes and drive performance improvements. Not a call center. No selling or upselling involved.
Key Responsibilities - Evaluate customer orders, service levels, and fulfillment metrics to provide actionable insights.
- Communicate with customers and internal departments (Sales, Logistics, Planning, & Credit) to ensure accurate and timely order processing.
- Maintain and generate customer service reports, KPIs, and dashboards.
- Resolve order issues and customer concerns with a high level of professionalism and urgency.
- Identify root causes of recurring service problems and suggest process improvements.
- Support system accuracy and monitor data integrity related to orders and inventory.
- Contribute to cross-functional projects aimed at improving overall customer satisfaction and operational efficiency.
Why Join Us? • Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• Be part of a respected U.S. brand with a long history of innovation and success
Ready to make a difference? Apply today and become a part of the Sterilite team where your skills in customer service and analysis will help shape how we serve our Retail Customers and Distributors nationwide.
Requirements • Bachelor's degree in Business Administration or a related field.
• 2-4 years of B2B customer service, customer analytics, or order administration, ideally in a manufacturing or distribution setting.
• Strong analytical skills with a data-driven mindset.
• Proficiency in Microsoft Excel
• Experience with ERP systems is highly desirable, we use Oracle.
• Excellent communication skills-both written and verbal.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Positive attitude, team-oriented, and committed to continuous improvement.
Preferred Attributes • Experience with customer KPIs or service performance dashboards.
• Background in high-volume order processing or B2B customer support.
• Familiarity with logistics and supply chain operations.