ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Enter Customer Orders into the system accurately and timely
Answering customer calls, assisting, and/or directing them
Product knowledge of our products and the competitive industry
Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
All credits and samples to be entered the day they are received
Follow-up calls and voicemails should be returned by end of business the day of receipt
Both positive and negative feedback received by customers should be entered with a task in P21
Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
Other duties as assigned
EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:
Customer service background: experience in a safety products environment preferred
Heavy customer service/data entry skills
Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
Strong written and verbal communication skills
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
Experience with P21 is a plus
Ability to multi-task and prioritize work on a daily basis