Are you passionate about making a positive impact on customers' lives? Do you enjoy understanding their unique needs and providing solutions? If so, we want to hear from you.
Key Responsibilities: - Respond to a high-volume of inbound customer calls and emails, offering solutions and information about our products/services.
- Guide customers through product/app setup or processes over the phone, with patience and clarity.
- Empathetically address customer concerns, escalating issues when necessary to ensure timely and effective problem resolution.
- Build and maintain a knowledge base of our evolving products/services.
- Accurately document interactions in our CRM system (familiarity with Salesforce is a plus).
- Work collaboratively in a team environment that supports the community.
What We're Looking For: - High school diploma or equivalent (must be 18+ years old).
- Basic computer skills and the ability to multi-task (listening, typing, and problem-solving simultaneously).
- Strong communication skills with a customer-focused approach.
- Experience in customer service (retail or social service environments is a plus).
- Punctuality and reliability are essential.
- Ability to guide customers over the phone through websites, apps, or other processes.
- Familiarity with CRM systems (Salesforce or similar) is helpful but not required.
- Bilingual candidates are encouraged to apply.
Perks & Benefits: - Centrally located office near public transit, with bike parking.
- Paid time off for company holidays for full time employees
- PTO for full time employees
- Opportunities for career advancement.
- Paid parking pass
Schedule: - Monday to Friday
- Office hours are from 7 AM to 6 PM; shifts are assigned within that window.
Location & Commute: - Office-based position in downtown Tempe, AZ 85281.
- Easily accessible by public transport or reliable personal transportation.
- Walking distance of ASU
Position Details: - Full-Time (40 hours/week, Monday to Friday).
- Part-Time (20-30 hours/week. We are flexible and will try to accommodate your school schedule)
- Shift hours: Shifts between 7 AM and 6 PM.
- Pay: $16/hour