LHH Recruitment Solutions is partnering with a growing company in Tempe, AZ that is looking for a Service Coordinator to join the team. This is full-time Monday through Friday onsite. Pay range is $21-$25 per hour depending on prior experience.
The Service Coordinator is responsible for coordinating and dispatching technicians to customer locations, ensuring efficient and timely service delivery. This role involves managing customer calls, scheduling appointments, and maintaining accurate records of service calls and customer information.
Job duties include but not limited to:
- Coordinate and dispatch technicians to customer locations based on service requests and technician availability.
- Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
- Communicate with technicians to ensure they have the necessary information and resources to complete their tasks.
- Maintain accurate records of service calls, appointments, and customer information.
- Ensure efficient routing of technicians to maximize productivity and minimize travel time.
- Address and resolve customer complaints and issues in a timely and professional manner.
- Collaborate with the management team to forecast scheduling needs based on seasonal changes or customer demands.
- Assist in the preparation of reports related to job status, daily activities, and dispatched calls.
Qualifications: - High school diploma or equivalent.
- 1+ year recent experience in dispatching or service coordinating experience.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle high-stress situations.
- Proficiency in using dispatching software and other relevant computer applications.
- Proficient with MS Office Suite
- Ability to type 30+ words per minute
- Bilingual in Spanish is highly preferred but not required
Apply now.
Pay Details: $21.00 to $25.00 per hour
Search managed by: Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance