Customer Service Representative

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you.

Carpenter Co. has an immediate opening for a Customer Service Representative at our Taylorsville, NC manufacturing plant.

Job Summary: Process customer orders, including scheduling, shipping and billing.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

• Handle phone calls, fax, or email communication from customers and internal staff

• Communicate customer requests and details to management and sale; Enter orders for bedding, blocks, furniture manufacturing, fiber and filtration into SAP

• Calculate and provide information on COD shipments

• Monitor credit release orders and notify Corporate credit when necessary

• Enter customer complaints on network spreadsheet and complete ENPR for return goods

• Manage and issue credits for discrepancies, shortages, returns, damages, etc.; Key truck schedule for daily shipments and confirm deliveries with customers

• Assist in answering telephones for other department CSR's

• Other duties as assigned by supervisor.

Required Skills/Abilities:

• Basic math and computer skills, including but not limited to, Word, Excel, and accounting knowledge

• Ability to cope tactfully with peculiar situations and difficult people

• Ability to communicate effectively with customers, production personnel, management, and the sales team

Education and Experience:
HS Diploma or GED; 1 year customer service experience.

Equal Opportunity Employer

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For further information, please review the Know Your Rights notice from the Department of Labor.