CSR/Intake Coordinator - Join Our Team at Independent Medical Equipment.
Position Overview:
- Job Title: CSR/Intake Coordinator
- Location: Tavares,FL
- Company: Independent Medical Equipment
- Job Type: Full-time, M-F / 40 hours
- Competitive salary
- Benefits: Health and dental coverage, 401K, and opportunities for ongoing education and professional development.
Are you passionate about patient care and thrive in a fast-paced, detail-oriented environment? If you have a talent for managing client interactions and maintaining organized, efficient processes, this role is the perfect opportunity for you.
At Independent Medical Equipment, we are seeking a CSR/Intake Coordinator to serve as a key liaison between our clients, referral partners, and internal teams. This position plays a vital role in ensuring that every patient receives the best possible service, from initial intake to follow-up support. Your expertise in customer service and healthcare coordination will help elevate the patient experience while ensuring operational excellence.
Key Responsibilities:
- Intake Management: Efficiently process new client/patient referrals, gathering all required information in a professional, knowledgeable, and courteous manner.
- Client/Referral Communication: Serve as the first point of contact for new clients, patients, and referral sources, ensuring clear and compassionate communication.
- Record Maintenance: Establish and maintain accurate and complete client records, documenting all customer communications and ensuring the proper routing of information.
- Insurance Coordination: Collaborate with the billing department to verify insurance coverage for new and existing customers, ensuring accurate billing for all products and services.
- Customer Support: Provide ongoing support by responding to customer inquiries and resolving issues, maintaining a high level of service quality.
- Documentation and Compliance: Prepare Certificates of Medical Necessity (CMNs) and other necessary documentation, working closely with the billing team to ensure compliance with insurance and regulatory requirements.
- Housekeeping: Ensure that the office, showroom, and other areas are kept clean and organized to maintain a professional environment.
Required Experience:
- 1+ Years of Experience: In a Durable Medical Equipment (DME) or customer service-related role in healthcare.
- Insurance Knowledge: Familiarity with insurance reimbursement processes and experience in health insurance billing.
- Customer Service Skills: Excellent interpersonal, communication, and organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Technical Skills: Proficient in the use of computers, including word processing, email, and internet, with strong attention to detail.
- Healthcare Knowledge: Understanding of the healthcare industry and the ability to recognize and direct information to appropriate healthcare providers.
Physical Requirements:
- Ability to stand, walk, and sit for extended periods, and to communicate effectively in person and via phone.
- Must be able to lift and move items up to 20 pounds.
- Specific vision abilities including close vision, distance vision, and the ability to adjust focus.
Join Independent Medical Equipment in making a difference in patients' lives through exceptional customer service and care coordination. Apply today and become part of a supportive team dedicated to healthcare excellence