Excellent Part-Time professional CSR opportunity in our Tampa Westshore Office. Flexible options available but ideally looking for Monday & Tuesday mornings, and one additional optional day as needed, starting at 9AM or 9:30AM, Approximately 18-24 hours per week. $17+ hourly Position Summary:
Serves as a liaison between external customers, clients and internal staff. Provides exemplary assistance and support; addresses customer issues and ensures effective and long-term problem resolution. Additionally provides clerical and administrative support and works on special projects as assigned.
Responsibilities:
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
- Participates in special projects as assigned.
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
- Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
- Acts as primary service contact for customer.
- Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.
- Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.
- Responds to telephone or electronic inquiries.
- Handles all service requests from customer within service standards.
- May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.
- Assists in processing policy level transactions within level of authority.
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
- Participates in special projects as assigned.
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
Qualifications:
- High School Diploma or equivalent is required; Associate's Degree preferred.
- 4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months.
- One year experience in Customer Service area; in the property and casualty segment preferred.
- Proficiency with Microsoft Office products required; internet research tools preferred.
- Demonstrated customer service focus / superior customer service skills.
- Excellent communication skills and ability to interact on a professional level with internal and external personnel
- Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
- Ability to work in a fast paced environment; and manages changing priorities effectively.
- Ability to work within a call center scheduled environment.
- Detail-oriented and exceptionally organized
- Fluency in Spanish or other languages a plus
- Collaborative partner; ability to contribute to a positive work environment.