Job Summary
WasteXpress Environmental (WXE), a Pacific Northern Environmental LLC division, is seeking a Customer Service Representative who thrives in a fast-paced, team environment and has the ability to provide exceptional service and skills to our company, clients, and employees.
Pacific Northern Environmental, LLC consists of five divisions including Advanced Electrical Technologies (AET), Taurus Power and Controls (Taurus), Cowlitz Clean Sweep (CCS), Pacific Northern Environmental Construction (PNEC), and WasteXpress Environmental (WXE). Together, we specialize in commercial and petroleum construction, industrial and commercial electrical, industrial cleaning, and hazardous waste disposal. PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and Hawaii. In addition, we carry out projects across the United States.
WasteXpress has been helping PNW customers since 1989 by providing fast, friendly, and compliant hazardous waste disposal services to a broad range of clientele. Our value system treats every customer with the importance they deserve and the service they expect.
The Customer Service Representative responsible for answering incoming calls, determining the quickest, and most effective way to answer customer questions, troubleshoot, resolve customer issues, and support the outside sales team with sales orders and customer management.
Education and Experience Qualifications
- High School Diploma or GED.
- Valid Driver's License is required and must meet eligibility requirements to be covered under the company's vehicle insurance policy.
- Bachelor's degree in business, marketing/sales, environmental science, and/or relevant field preferred.
- Minimum of 2-5 years RCRA, environmental and proven customer service experience.
- Working knowledge of 40 and 49 CFRs.
- Proven ability to characterize and profile waste.
- Understanding of chemistry and chemical properties.
- Exceptional customer service skills and ability to work independently.
- Must possess excellent verbal and written communications skills.
- Must be detail-oriented and set high standards for accuracy and responsiveness.
- Must have demonstrated experience with Microsoft Office Suite.
- Ability to maintain strict confidentiality of all employees and company information.
Duties and Responsibilities
The Customer Service Representative possessing the education and experience listed above performs the following:
- Safely operate and maintain personal and/or company vehicles as required for job duties, ensuring compliance with all traffic laws and company policies when necessary
- Responding to inbound customer questions (phone and email).
- Problem solving and providing solutions to customer issues.
- Processing and supporting sales orders for outside sales team.
- Providing professional customer interactions and positive customer experience.
- Works collaboratively in a team environment with a spirit of cooperation.
- Partners with sales and operations to improve customer experience while building customer loyalty.
- Other duties as assigned.
Working Conditions and Physical Requirements
The candidate must possess and be adaptable to the following physical abilities and working conditions:
- Move about the jobsite as needed.
- Move work related equipment up to 10lbs.
- Remain in a stationary position for long periods of time.
- Operate various technological devices, including but not limited to a computer.
- Occasionally ascend/descend stairs.
Employee Benefit Program
Pacific Northern Environmental, LLC presently provides coverage for:
- Medical, Dental & Vision options with low premiums for employees and eligible dependents
- Life AD&D - Voluntary and Company paid.
- Specialty RX programs.
- Group AFLAC options - Hospital, Critical, Accident and short-term Disability Plans
- Pre-Tax Flexible Savings Account (FSA)
- Pre-Tax Dependent Care Savings Account (DCSA)
- Telehealth by Teladoc.
- 401(k) with discretionary annual company matching contributions.
- Employee Assistance Program (EAP)
- Paid Trainings and Certifications
- Paid Time Off
- Paid Holiday for qualifying employees
- Up to $2,000 per year profit sharing for qualifying employees
- Annual company events
- Safety Incentives
Please apply directly -
Not open to outside recruiters
Pacific Northern Environmental, LLC is an Equal Opportunity Employer. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Pacific Northern Environmental, LLC (PNE, LLC) are expected to perform tasks as assigned by PNE supervisory/management personnel, regardless of job title or routine job duties. This position has been determined as "safety sensitive," as defined as a position wherein an accident could cause human life, serious bodily injury, or significant property or environmental damage and is therefore subject to pre-employment drug screening including that of THC.
We are a Drug and Alcohol-Free Workplace. All new hires are subject to testing in accordance with local, federal, and state guidelines.