Customer Service Representative

Job Title: Customer Service Representative
Job Location: Suffolk, VA 02573 (Onsite)
Contract Duration: 6 Months Contract (With Higher Possibility of Extension or Conversion)
Shift Details: 10:00am to close shift (18:30/19:00). Monday through Saturday work week. Sunday off for whole office. Second day off during the week TBD.

Job Description:
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes and delivery teams' performance

• Prepare folders for PODs and Manifests for the next day's routes

• Process changes or cancellations to delivery orders

What you'll need to excel:
At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• Strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations