Customer Service Representative

Customer Service Representative Full time Full Benefits Onsite
About the company and opportunity:

• Be part of a service organization with over 30 years of proven success in the industry

• Experience a supportive, family-focused environment where relationships matter

• Offering autonomy and recognizing individual contributions

• Work with a company renowned for its commitment to quality and customer satisfaction

• Enjoy competitive paid time off to support work-life balance

• Collaborate with a fun, energetic, and dynamic group of professionals

Responsibilities of the Customer Service Representative:

• Ensuring customer orders are received and processed correctly in a timely manner

• Confirming freight arrangements and provide schedule to customer

• Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints

• Keep records of customer conversations, orders, complaints, comments in the system

• Resolve customers service or billing complaints in a timely manner

• Refer unresolved customer grievances to designated departments for further investigation.

• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.

• Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

Qualifications for the Customer Service Representative:

• At least 1-2 years of related experience

• High attention to detail

• Strong communication skills

• Positive and friendly personality who can work in a team setting

Id: EB-