Job Type
Full-time
Description
Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for a reliable, energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details. Excellent people skills and computer skills are required.
Full Benefits Package available includes: competitive wages of $16.50-21/hr based on qualifications and experience, paid time off, health insurance for employees and their families with employer contributions, dental, vision, flex spending, pet insurance, referral incentives, 401(k) profit sharing/match, product discounts and more.
Requirements
- Outstanding customer service skills, ideal if you like working with people.
- Working knowledge of Microsoft Word and Excel.
- Strong data entry skills to maintain and update customer data records along with product inventories.
- Enhanced communication skills both written and verbally.
- Ability to learn, manage and navigate web-based applications designed for the propane industry.
- Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
- Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
- Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes
Major Position Accountabilities: - Providing excellent service to customers and potential customers, including walk-in, telephone or email.
- Working closely with the Branch Manager to schedule service work.
- Ability to close sales on inbound and outbound calls and emails.
- Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
- Responsible for the cash and credit card activities while performing account reconciliations.
- Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license).other employees and/or customers.
- Responsible for making daily deposits.
- Responsible for weekly and monthly reporting and must understand the importance of due dates.
- Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
- Promptly and accurately coding vendor invoices for payment.
- Ability to lift 30 pounds to assist customers with cylinder fills.
- Availability for limited travel within Regional Area, as required.
- Ability during busy season (Oct-Mar) to be able to work Saturdays on a rotating schedule in support of branch operations.
- Driving customer retention and reinforcing strategies for growth.
Critical Success Factors: - Ability to work with and respectfully interact with other employees and/or customers.
- Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
- Conducting self in a professional business-like manner with customers, co-workers, and managers.
- Communicating with co-workers to ensure tasks are completed timely and accurately.
- Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.
About Lakes Gas: Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.
Lakes Gas is an equal opportunity employer.