Jonathan Phillips - State Farm Agency, located in Smyrna, GA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team.
As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and energetic team member we are searching for.
Responsibilities include but not limited to: - Answer phones and greet clients
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance eligibility, documentation, coverages, policy changes, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
You will receive: - Salary plus Bonus
- Paid Time Off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements: - Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Ability to multi-task
- Property & Casualty license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.