Join Our Growing Team. Are you eager to transform your job into a rewarding career in a dynamic and fast-paced environment? At Cellular Sales, we offer an exciting opportunity to contribute to a company known for its family-like atmosphere and commitment to employee growth. Bring your ambition and positive attitude, and we will provide the benefits and culture that celebrates diversity and inclusion. Are you ready to take the reins of your success and represent a leading brand?
As Verizon's premier retail partner, we have a proud history, operating nearly 800 stores across 40 states for over 30 years. Our prestigious accolades include multiple Agent of the Year awards, showcasing our commitment to exceptional in-person customer experiences. We are continuously expanding and seeking intelligent, motivated, and enthusiastic individuals to join our family of over 7,000 team members.
Job Overview We are looking for a dedicated Customer Service Representative to provide ongoing support to our sales force. Ideal candidates will possess creative and analytical skills, aimed at enhancing current procedures while embracing feedback for continuous improvement.
Key Responsibilities - Follow up on leads to ensure timely communication
- Generate store traffic and contribute to market success
- Handle customer inquiries via phone and text
- Support the sales team by generating leads
- Utilize provided communication scripts for various topics
- Research and gather information to assist customers
- Offer detailed product and service information
- Process feedback constructively for personal and team improvement
Required Qualifications - High School diploma or GED
- Previous experience in an office or call center environment preferred
- Proficient in Microsoft Office
- Strong understanding of customer service practices
- Excellent data entry and typing skills
Essential Traits - Positive mindset and strong communication skills
- Two years of relevant work experience
- Passion for technology products and services
- Ability to take ownership and demonstrate accountability
Compensation - We offer competitive pay, recognized as the highest in the wireless industry