Job Title: Customer Service Representative
Location: Schertz, TX
Pay Rate: Up to $16/hour
Type: Contract
Shift: Rotating Shifts, Monday - Saturday (1 day off per week)
- 7:00 AM - 3:30 PM
- 8:00 AM - 4:30 PM
- 12:00 AM - 8:30 AM (Please confirm if this is a typo and should be PM)
Job Summary: As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience. You'll interact with customers, drivers, and partners to ensure deliveries run smoothly and customers are satisfied from start to finish.
Daily Responsibilities: - Communicate with customers and internal teams via phone and email
- Resolve customer complaints calmly and efficiently
- Troubleshoot and resolve delivery-related issues
- Monitor delivery route progress and provide updates
- Verify and scan haul-away Proof of Delivery (POD) documents
- Process delivery changes, cancellations, or adjustments
• Requirements: - Familiarity with Microsoft Office tools (Word, Excel, PowerPoint, Project)
- High school diploma or equivalent
- At least 1 year of customer service experience (call center preferred)
- Excellent organizational and multitasking skills
- Ability to remain calm under pressure and resolve issues swiftly
- Strong communication and professionalism
Why This Role? This position offers a dynamic environment with growth potential. You'll join a collaborative, energetic team that values initiative and reliability-perfect for those looking to build a long-term career in customer operations.