Customer Service Representative

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job Title: Customer Service Representative

Company: Phoenix NSG Solutions

Location: In-Person Day Shift

About Us:

At Phoenix NSG Solutions, we're a team of passionate professionals redefining what it means to deliver exceptional customer experiences. Our team thrives on collaboration, creativity, and a shared commitment to excellence. With diverse backgrounds and unique skill sets, we work together to create solutions that boost both client and customer satisfaction.

As a Customer Service Representative, you'll play a key role as the front line of communication with our customers, building meaningful relationships and providing valuable insights into their wants and needs. This is more than just a job-it's an opportunity to grow, collaborate, and make a difference in a fast-paced, supportive environment.

What You'll Do:

• Build long-lasting relationships with customers through open and direct communication.

• Resolve customer account issues, service conflicts, and other customer service concerns with professionalism.

• Learn and assist customers through the entire sales cycle, from start to finish, ensuring a seamless enrollment process.

• Collect and securely manage customer information, including contact details, payment preferences, and other relevant data.

• Track and report client interactions, customer questions, and completed sales for ongoing improvement.

What We're Looking For:

• Experience in a customer-facing role (e.g., restaurant, hospitality, or customer service) is a bonus-but not required.

• Excellent communication skills with an ability to build genuine connections with a wide variety of people.

• Strong problem-solving and analytical skills to address customer needs effectively.

• Outstanding time management and organizational skills to handle multiple accounts with ease.

• A positive, team-oriented attitude and a desire to be part of an inclusive, growing organization that prioritizes employee wellbeing.

Position Details:

• Shift: Day Shift

• Work Location: In-Person

If you're ready to join a company that values your skills, supports your growth, and celebrates your success, we'd love to hear from you. Apply today to start your journey with Phoenix NSG Solutions.