Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits:

Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)

Fully Remote

Paid Vacation, Holidays, and Sick Time

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Monday to Friday schedule

Company provided EAP (Employee Assistance Program)

This role is required to sit in Eastern Time or Central Time zones.

Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for experienced Collections Specialists to join our team. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Collections Specialist Essential Job Functions:

Communicate via phone with people with all backgrounds and personalities

Make outbound calls (75+/day)

Utilize software to note accounts and communicate with insurance companies

Negotiate and lead conversations to recover the highest balances for our clients

Communicate with team members to coordinate on accounts

Document accounts with proper notes to ensure quick communication

Adhere to company policies and procedures

Collections Specialist Job Requirements:

Meet the collector target metrics

At least 4 years of collections experience

Secure home office consisting of:

Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below

Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)

Clear and professional backdrop

Strong ability for empathy

High level of professionalism

Great communication skills

Ability to stay motivated and positive

Attention to detail

Experience with time management

Computer and typing skills

Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values:

Follow Through

Be Engaged

Think First

Be Respectful

Be Accountable

NSB Culture & Environment:

Diverse and friendly team

Emphasis on work/life balance

No nights/weekends

Positive environment

Performance-based incentives

Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top % of collectors earning over $100,000 annually.

We are excited for you to join us.

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This is a remote position.