Customer Service Representative

Job Summary:

Customer Service Representative - OES, will support Decore-ative Specialties customer base in all ways from service to sales, by providing excellence through establishing relationships with all customers by processing orders, following through on any special requests and meeting the customer's needs as they arise.

Essential Functions:

Customer Support via Faxes/Internet orders

Follow all applicable standard work

Follow 5S guidelines

Places all types of fax or internet orders via the custom order entry system

Processes credits as required

Processes any specialty item action items for technical orders

Processes all special pricing requests to the pricing team

Knowledge, Skill and Experience:

High School with 2+ years of experience in Customer Service/Sales or College Graduate

Computer literate with a good understanding of Word, Excel, Powerpoint,

Will obtain full understanding of all wood and Deco-form product lines:

Doors, drawer fronts, glass doors, french lites

Drawer boxes

Moldings and accessory items

Finishing all types

Ready To Assemble (RTA) cabinet line - basic understanding

Basic specialty items

Will learn all system requirements for:

Custom order entry

CRM

Email

Shipping

Anytime