Internationally recognized Biopharmaceutical Company focusing on the Research, Development and Manufacturing of cell culture products has an opening for a Customer Service Representative on temp, possible temp to hire basis. The Customer Service Representative will be responsible for taking and processing customer orders; responding to technical inquiries; following up on sales leads, and providing competent and enthusiastic customer service.
The Customer Service Representative will be responsible for, but not limited to:
- Entering purchase orders received by telephone, mail, fax, email and website, using an on-line order entry system.
- Investigating and answering inquiries regarding the status of an order using an on-line computer order entry system.
- Receiving, registering, and processing customer order and shipment related complaints by writing up forms and using the computer to process returns, replacements, and/or requests for credit.
- Setting up and managing scheduled standing orders, on an on-line order entry system.This includes follow-up with Pricing Representative for quote renewal.
- Answering basic technical inquiries received by customers.
- Working well as a team, demonstrating a positive and professional demeanor.
- Prioritizing work and meeting deadlines.
- Providing exceptional customer service in all verbal and written correspondence with customers to address all their needs.
- Corresponding in a timely manner to high volume of email correspondence from internal and external customers.
- Verifying and checking inventory records to properly determine availability of requested product and provides order status updates for backorders.
- Supporting Customer Service new customer set up, customer action requests, order entry and phone coverage.
- Other duties as assigned or needed relevant to job function and skills.
Requirements:
- HS Diploma or equivalent.
- 3 years or more of customer service experience in an order entry department with a proven ability to resolve problems, achieve results and provide excellent customer service.
- Working knowledge of general office procedures and strong customer service skills
- Working knowledge or basic calculator functions
- Ability to present a positive and team-oriented demeanor to all internal and external contacts.
- A strong attention to details.
- Ability to learn business requirements and use data systems to meet job requirements.
- Proficiency in Outlook, Word and Excel.
- Experience using an on-line order entry system.
- Excellent verbal and written communication skills.
- Ability to work under pressure.