Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.
This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.
Responsibilities:
- Communicate with customers via email, chat, and phone
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry and customer management in Zendesk
Required skills and experience:
- 2+ years of professional customer service experience
- Professional experience working with Zendesk for customer data management (required)
- Ability to commute into San Francisco 2x/week
Rate is $20 - $23/HR and medical, dental, vision benefits are available.