About The Role
Attachments King is an eCommerce startup in the Heavy Equipment Industry. We're recruiting a sharp, optimistic, action-oriented, and empathetic Customer Service Representative to help us manage inbound equipment orders and support requests from companies and individual operators.
Your focus will be on achieving and maintaining a new standard of excellence for Customer Service within the Heavy Machinery industry. You'll be responsible for operating the end-to-end process of inbound requests through to order delivery, including documenting customer information, determining equipment compatibility, processing sales over the phone, fulfilling orders with vendors, communicating shipping information to customers, and reviewing past communication and existing processes to identify opportunities to continually raise the bar for the customer experience.
This role is based in San Francisco, CA. This will be an in-office role and will extend past the standard 40 hours / week of many 9-5 jobs. We have long hours, weekend work sessions, and prioritize a results-driven culture.
Pay: $70,000 / year
Equity Offered: 0.25% (Options, 1yr Cliff, 4yr vest)
Employer-provided Health Insurance included.
In This Role, You Will
- Answer inbound equipment requests from individual operators and companies via our Chat, Phone, Email, and Lead Forms.
- Support customers by providing functional information about equipment compatibility, availability, price, and performance
- Manage multiple concurrent requests, providing regular follow-ups and ensuring each request is resolved on time
- Document customer/company information, order updates, and communication notes into Salesforce
- Communicate with manufacturers to validate lead times and price quotes
- Create and distribute price quotes to customers
- Take customer orders and process payment methods over the phone
- Provide regular communication to customers who have placed orders while the equipment is preparing to be shipped
- Support customers by handling parts/service requests, warranty claims, and return requests via Chat, Phone, Email, and Lead Forms, coordinating with the associated manufacturers to service these requests.
What We're Looking For
- Relentless customer focus and an innate desire to help people.
- 2+ years of Customer Service experience, and performing your work accurately and effectively in half the time that your peers believe is possible.
- Extremely detail-oriented individuals with fantastically high standards for themselves and others. If you believe that you can be the best in the world at this, you're who we're looking for.
- Desire to work in a fast-paced, rapidly changing environment
- Excellent written and oral communication skills and the ability to confront and defuse difficult situations with grace and compassion
- Attention to detail and capability to work on multiple requests in parallel
- Ability to deal with ambiguous problems and the resourcefulness to find information quickly and effectively
You Might Thrive Here If
- You are incredibly ambitious
- You are a self-starter and intensely curious
- You are hard-working and relentless, frequently going above and beyond in previous or current roles
- You are driven by achievement and energized by big, industry-disrupting challenges
- You want a "hardcore" work environment
- You want to leave a positive impact on the world
About Attachments King
Attachments King is E-Commerce for Heavy Machinery Attachments. We're pushing the boundaries of the construction industry with innovative proprietary technology that drastically improves the customer experience when purchasing heavy equipment. We firmly prioritize a hard-working, results-driven culture.
Our bar for talent is high, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. If you are remarkably good at what you do, we want you on our team.
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
This is the most important time to be alive in human history. Join us, and be a part of something incredible.