About Us
Based in San Diego, Knockaround is the original, affordable Southern California sunglasses company providing high quality, stylish shades that won't break the bank. Knockaround sunglasses have been featured in well-known media outlets such as GQ, Newsweek, Cosmopolitan, and Runner's World and have been worn by many celebrities including Natalie Portman, Matthew McConaughey, John Mayer, Jessica Alba, Snoop Dogg, and John Legend. Recently, Knockaround has become the Official Eyewear of the PGA TOUR.
About the Position
We are seeking a team player who is ready to handle incoming customer inquiries across multiple channels including phone, chat, and email. The ideal candidate will have excellent communication skills and the ability to resolve customer issues promptly while maintaining a positive and professional demeanor. This position has a tentative end date of August 1, 2025.
About you
You are a natural problem solver who's ready to have fun helping customers. You enjoy talking to people, helping people, and finding the best solutions. You are self-motivated, enjoy working independently, and are a fast learner.
Duties and Responsibilities:
- Respond to customer inquiries via phone, chat, and email, ensuring timely and accurate resolution of issues.
- Provide product or service information, troubleshooting, and support to customers.
- Handle escalations, review follow ups, and some Social Media coverage.
- Communicate any trends or pain points in the customer experience.
- Collaborate with the team to improve processes and customer satisfaction.
- Stay up to date on product knowledge, service offerings, and company policies.
- Other Customer Service duties as needed
Essential Skills:
- Proven experience in a customer service role
- Excellent verbal and written communication skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Strong problem-solving abilities and a customer-first mindset.
- Experience with Shopify Preferred
If you are enthusiastic about providing exceptional customer service and feel you can be a great fit for our team, we're excited to hear from you.
Hours: 40 hours / week
Location: San Diego, CA
In-Office Schedule: Minimum 3 Days per Week
Base pay: $20/hr
For full consideration for this position, please email a complete resume and cover letter to .
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Knockaround is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.