Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, responsible for resolving issues, answering questions, and ensuring a positive experience with our company.

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person

Provide product and service information to customers clearly and accurately

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

Maintain customer records by updating account information in databases or CRM systems

Process orders, forms, applications, and requests

Identify and assess customer needs to achieve satisfaction

Escalate unresolved issues to appropriate departments or supervisors when needed

Follow communication procedures, guidelines, and policies

Stay up to date with product knowledge and company updates

Qualifications:
High school diploma or equivalent; college degree is a plus

Proven experience in customer service or a related field preferred

Strong verbal and written communication skills

Ability to multitask, prioritize, and manage time effectively

Proficiency with computers, CRM software, and Microsoft Office

A positive attitude, empathy, and a passion for helping people

Strong problem-solving skills and attention to detail

Work Environment:
Full-time or part-time

May work on-site, remotely, or in a call center setting

Fast-paced and team-oriented work environment