Customer Service Representative

Job Description

As a Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on a product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.

What you'll do:

Provide operational support to members with their product Review accounts and processes transactions that may require action.

Identify and confirm the member's immediate request(s) and works to resolve issues.

Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.

Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follow written risk and compliance policies and procedures for business activities.

What you have:

High School Diploma OR GED

Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures

Strong interpersonal and communication skills

Ability to prioritize and multi-task while navigating through multiple business applications

Successful completion of a job-related assessment is required

Salary Range: $35,000 - $42,000 per year