Position: Customer Service Representative
Location: San Antonio, TX (Onsite)
Duration: FTE/ Direct Hire
Job Description:
What you'll do:
- Provide operational support to members with their Banking - Auto Loans line of business or product Review accounts and processes transactions that may require action.
- Identify and confirm the member's immediate request(s) and works to resolve issues.
- Explore member's needs and recommend to fund an outstanding Loan.
- Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
- Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follow written risk and compliance policies and procedures for business activities.
What you have:
- High School Diploma OR GED
- Banking, Lending experience would be an additional advantage
- Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task while navigating through multiple business applications
- Successful completion of a job-related assessment is required