We are looking for Customer Service Representatives to join our telecommunications team. In this role, you'll enroll customers, provide accurate product and service information, and address technical issues.
Responsibilities:
- Address customer inquiries and complaints
- Offer detailed information about products and services
- Troubleshoot and resolve product-related issues
- Document and update customer records based on interactions
- Maintain a current knowledge base of our evolving products and services
Qualifications:
- Previous experience in customer service, sales, or related fields
- Strong ability to build rapport with clients
- Excellent multitasking and prioritization skills
- Positive and professional attitude
- Outstanding written and verbal communication skills