SUMMARY DESCRIPTION: Ensure that all customers are provided with courteous, efficient, and professional service. Responsible for administration of sales, cleanliness of the FBO terminal facility and delivery of concierge services. Reports directly to the Customer Service Manager.
ESSENTIAL FUNCTIONS: Provide the following hospitality services: hotel reservations, rental car reservations, catering and concierge services.
- Greeting Customers: CSR will meet customers at the counter. Anticipate the customer's needs. Resolve customer concerns and issues in a professional manner.
- Customer Requests: Coordinate with line staff. Notify line staff of customer requests for aircraft services and arriving/departing aircraft. Maintain all logs in a timely and accurate manner. Ensure all radio dispatch equipment is in proper working condition.
- Processing Payment for Service: Process payments upon completion of services provided by the line staff.
- Rental Cars: Verify that rental cars are in good condition and free of trash before customer arrives. A vehicle inspection should be completed for all rentals. Vehicles are to be staged ramp side in preparation for customer arrival. Coordinate vehicle destination and contract requirements with line staff. CSR will process all rental car transactions in a timely and accurate manner.
- Customer, Front Desk & Kitchen Areas: Although MJS has a janitorial service, it is the responsibility of the CSR to keep all customer areas, the front desk and kitchen clean and tidy. This will require constant vigilance and surveying of areas.
- Telephone and Radio Communications: All CSR's are responsible for maintaining and monitoring the UNICOM/ARINC frequencies and telephones. Respond to customer calls quickly and efficiently. Ensure equipment is in proper working order.
- Ramp Access: Monitor and control access to ramp and secured areas while providing timely access to customers. Access to controlled areas must be coordinated with line staff.
REQUIREMENTS:- Ability to always remain professional and courteous with customers.
- Must be able to work nights, holidays, and weekends.
- Detail-Oriented
- Ability to multitask in a busy and sometime loud environment.
- Excellent verbal and written communication skills
- Self-Motivated
PHYSICAL REQUIREMENTS: - Work performed primarily in an office environment.
- Ability to lift and carry up to 25lbs.
- Walk short distances on the airfield.
- Drive safely on and off airport property.
- Ability to move about the office (accessing files/storage, attending meetings, transport customers)
McClellan Jet Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time or Part-time
Salary: $20.00 to $22.00 /hour - based on experience
Experience: 1 year customer service experience (required), aviation experience preferred.
Schedule - Available shifts will vary based on company need:
Day 6:00 AM - 2:30 PM Swing 2:00 PM - 10:30 PM
Mid 8:30 AM - 5:00 PM Grave 10:00 PM - 6:30AM
Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.