We are looking for a Customer Service Representative to join the team in Rockford, IL . Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
- Accepting payments from customers, researching customer billing inquiries and updating customer account information.
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
- Other duties as assigned
What we need from you: - 2 years of high volume Customer Service experience preferred
- Experience with Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
Pay: $18.50/hr
What you'll get from us: - Competitive Compensation
- 401(K) with company match; let us help you save for your future
- Healthcare; Medical, Dental, Vision
- Perks, perks, perks. Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
- Insurance: Life, Short Term/Long Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.